At Axendi, we believe that exceptional people make an exceptional company. Join our team of over 1,700 professionals and see how we cultivate outstanding customer relationships every day. We are a recognized and highly regarded brand in the contact center industry, specializing in omnichannel customer service (📞phone, 📧email, 💬chat) for over 17 years, with modern operational centers in Warsaw, Łódź, Lublin, and Rzeszów.

We are looking to fill the position of:

Your tasks:

• Providing customer service for a fashion brand in Czech via phone, email, and chat
• Providing information on products, orders, and deliveries within the fashion and e-commerce sectors
• Handling complaints and inquiries in accordance with established procedures
• Collaborating with the support team and technical department
• Entering and updating data in systems

Our expectations:

• Very good command of Czech (C1 level)
• Knowledge of Polish or English for internal communication (minimum B1 level)
• Good diction and strong verbal and written communication skills
• Availability: Ready to work Monday through Friday, 9:00 AM – 5:00 PM
• Proficiency in using a computer and ability to quickly learn new systems
• Positive attitude and enthusiasm: Openness to working with customers and a willingness to learn

Nice to have:

• Experience in customer service or telephone-based support
• Interest in fashion and trends

We offer:

• Mandate contract (contract of mandate) remuneration: hourly rate of 42.90 PLN gross (including ZUS contributions), plus a potential additional incentive scheme. Possibility of an employment contract (employment contract) after the onboarding period
• Paid onboarding training (lasting several days) and further training to develop your skills and competencies
• Comfortable working conditions and a modern office located near the WKD Raków station
• Benefits package: we care about your health and well-being—offering subsidies for a MultiSport card and private medical care, as well as UNUM life insurance
• Referral program: refer a friend for a job and receive a gross bonus of PLN 800! You can even refer someone while you are still in the recruitment process yourself!
• Additional project-based competitions, company-wide incentive programs, and office events
• Office-based work in the Włochy district (4a Równoległa St.), with the possibility of a hybrid work arrangement after completing the onboarding stage and meeting performance targets (subject to the hybrid work policy)
• Training start date: as early as September 8, or no later than September 14

1. The controller of the personal data provided in your recruitment application and attached documents is Axendi Sp. z o.o., with its registered office in Warsaw at: ul. Równoległa 4a, 02-235 Warsaw (hereinafter: the “Controller”).
2. For any matters related to your personal data, you may contact the Data Protection Officer (DPO) appointed by the Controller, via e-mail at: [email protected].
3. Depending on the consent you have given, your personal data is processed by the Controller for the purpose of conducting the current recruitment process or both the current and future recruitment processes, based on the following legal grounds:

• Data indicated in the Labour Code – processed on the basis of legal provisions (providing such data is necessary to participate in the recruitment process);
• Additional data (e.g. image, interests) – processed on the basis of your voluntary consent (providing such data does not affect your ability to participate in the recruitment process). If you do not want the Controller to process any additional information about you, please refrain from including it in your documents. At the same time, please do not include information such as marital status, number of children, health condition, etc. Should such information be provided, the Controller will be obliged to immediately delete it from the documents received.

4. Your personal data may also be processed on the basis of the Controller’s legitimate interest, i.e. for the purpose of establishing, pursuing or defending claims related to the recruitment process.
5. Recipients of your data may include: providers of IT systems, providers of job advertisement publication services, providers of recruitment management systems, and recruitment service providers, in particular: Pro People sp. z o.o., ul. Równoległa 4a, 02-235 Warsaw; eRecruitment Solutions sp. z o.o., ul. Prosta 68, 00-838 Warsaw.
   If you consent to the processing of your data also for future recruitment processes, your personal data may additionally be processed by companies belonging to the OEX Group.

Your personal data will be retained by the Controller for the following periods:

• 6 months from the end of the recruitment process – if you consented only to the current recruitment;
• 2 years from the date the application documents were submitted – if you consented to both current and future recruitment processes.

6. You have the right to request access to your personal data and obtain a copy of it, as well as the right to request rectification, erasure, restriction of processing, the right to object to processing based on the Controller’s legitimate interest, and the right to data portability. To exercise these rights, please contact the Data Protection Officer using one of the communication channels indicated in point 1.
7. With respect to data processed by the Controller based on your consent (data other than those required under the Labour Code), you have the right to withdraw your consent at any time by submitting a statement to [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
8. If you have exhausted your rights towards the Controller and you believe that the processing of your personal data violates data protection regulations, you have the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office (PUODO), ul. Stawki 2, 00-193 Warsaw, uodo.gov.pl.