Axendi is a recognized and trusted brand in the Contact Center industry, valued by customers for the quality of its services. We specialize in omnichannel customer service and operate six modern operational centers located in Warsaw, Łódź, Lublin, and Rzeszów. But above all, Axendi is about people — 1,500 exceptional team members who work every day to build and maintain the best possible relationships with our customers.

Your main responsibilities:

• Creating work schedules and managing team availability, including planning, updating schedules, and monitoring login times.
• Providing technical support to consultants and contacting the Help Desk team when necessary.
• Maintaining ongoing cooperation with the client to ensure the successful delivery of the project.
• Monitoring team performance, motivating and supporting consultants in achieving KPIs.
• Analyzing reporting data and presenting results to the client and the team.
• Managing quality and corrective actions — overseeing customer service quality and compliance with applicable standards.
• Monitoring and reporting quantitative and qualitative performance results.
• Cooperating with the Project Manager and other departments at Axendi.
• Working with CRM systems, the knowledge base, and Microsoft 365 tools.

We are looking for someone who has:

• Strong communication skills.
• English at min. C1 level
• The ability to work effectively as part of a team, including in challenging situations.
• Analytical thinking and the ability to draw conclusions from data.
• Assertiveness, resilience to stress, and a proactive attitude.
• Accuracy in documentation and strong organizational skills.
• Good computer skills, including experience with CRM systems and MS Office (Excel, Outlook, Teams).
• Knowledge of Polish would be an advantage

What we offer:

• Stable employment based on an employment contract or B2B contract.
• An attractive performance-based incentive scheme.
• A comprehensive onboarding and training program.
• Stable working hours from Monday to Friday, between 9-17
• Smart Leader and Leader Academy — training and workshop programs dedicated to Team Leaders.
• A wide range of benefits, including co-financing for a MultiSport card, private medical care, insurance, free English lessons, and training opportunities.
• Comfortable working conditions in a modern office with a panoramic view of Lublin.

1. The controller of the personal data provided in your recruitment application and attached documents is Axendi Sp. z o.o., with its registered office in Warsaw at: ul. Równoległa 4a, 02-235 Warsaw (hereinafter: the “Controller”).
2. For any matters related to your personal data, you may contact the Data Protection Officer (DPO) appointed by the Controller, via e-mail at: [email protected].
3. Depending on the consent you have given, your personal data is processed by the Controller for the purpose of conducting the current recruitment process or both the current and future recruitment processes, based on the following legal grounds:

• Data indicated in the Labour Code – processed on the basis of legal provisions (providing such data is necessary to participate in the recruitment process);
• Additional data (e.g. image, interests) – processed on the basis of your voluntary consent (providing such data does not affect your ability to participate in the recruitment process). If you do not want the Controller to process any additional information about you, please refrain from including it in your documents. At the same time, please do not include information such as marital status, number of children, health condition, etc. Should such information be provided, the Controller will be obliged to immediately delete it from the documents received.

4. Your personal data may also be processed on the basis of the Controller’s legitimate interest, i.e. for the purpose of establishing, pursuing or defending claims related to the recruitment process.
5. Recipients of your data may include: providers of IT systems, providers of job advertisement publication services, providers of recruitment management systems, and recruitment service providers, in particular: Pro People sp. z o.o., ul. Równoległa 4a, 02-235 Warsaw; eRecruitment Solutions sp. z o.o., ul. Prosta 68, 00-838 Warsaw.
   If you consent to the processing of your data also for future recruitment processes, your personal data may additionally be processed by companies belonging to the OEX Group.

Your personal data will be retained by the Controller for the following periods:

• 6 months from the end of the recruitment process – if you consented only to the current recruitment;
• 2 years from the date the application documents were submitted – if you consented to both current and future recruitment processes.

6. You have the right to request access to your personal data and obtain a copy of it, as well as the right to request rectification, erasure, restriction of processing, the right to object to processing based on the Controller’s legitimate interest, and the right to data portability. To exercise these rights, please contact the Data Protection Officer using one of the communication channels indicated in point 1.
7. With respect to data processed by the Controller based on your consent (data other than those required under the Labour Code), you have the right to withdraw your consent at any time by submitting a statement to [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
8. If you have exhausted your rights towards the Controller and you believe that the processing of your personal data violates data protection regulations, you have the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office (PUODO), ul. Stawki 2, 00-193 Warsaw, uodo.gov.pl.