IT Support Analyst

We are a global provider of Azure consulting and development services. Our long-term Microsoft Partnership earned us the status of Azure Expert Managed Services Provider, 8 Advanced Specializations, and 15 Gold Competencies. In February 2022, we became part of SoftwareONE, a leading global provider of end-to-end software and cloud technology, forming their largest Azure Cloud practice center.

We use full-stack Microsoft technology to inspire a self-managed culture and empower employees and organizations alike to achieve greater productivity and purpose.

Our work is driven by 4 key values:

  • Act with care - teamwork is our priority and mutual support is our strength. We play a team game
  • Be one step ahead - we take responsibility without hesitation and act proactively, predicting next steps and their consequences
  • Be a challenger - we always look for ways to do things better and help others do the same, even if it means saying "no"
  • Make it happen - guided by a self-managed approach and mutual trust, we deliver on our promises.

If this sounds like the perfect environment for you - don't hesitate and apply today.

Responsibilities:

  • Working in a team supporting and delivering various azure native, custom applications, and platforms, 
  • Analysis of applications bugs and errors, identification of their roots, requesting changes and fixes from internal and external vendors, 
  • Incident and problem management, 
  • Creating technical documentation (e.g. SOP type documents, instructions, implementation plans for changes, projects related to infrastructure development, etc.), 
  • Monitoring environments, systems, and applications using MS Azure, 
  • Cooperating with developers, project owners, and business clients, 
  • Translating business needs into technical specifications, 
  • Providing high-quality solutions, 
  • Create and maintain system documentation for domain technologies, including installation, configuration, testing, and design documents, 
  • Contribute to existing processes, automate repetitive tasks and enhance existing solutions and documentation., 
  • Knowledge transfer to other team members. 

Requirements:

  • Min 2+ years of experience in supporting complex, high available, custom IT systems, ideally as IT analyst, business analyst, 
  • Can-do attitude - You will often tackle problems, which no one had before, with no clear procedure or instruction, 
  • Wide but not necessarily very deep understanding of IT concepts: servers, networking, databases, 
  • Knowledge of ITIL processes, 
  • Strong communication and presentation skills, 
  • Strong time management skills, 
  • Excellent command of written and spoken English. 

We offer:

  • 8000 PLN/1750 EUR
    self-development budget
  • International projects
  • The option to work from
    home/hybrid/office with
    flexible working hours
  • Hardware budget
  • Mentorship
  • Globetrotter bonus
  • Clear career path
  • Additional benefits
Apply