Ten Square Games is the leading producer of mobile free-2-play games in Poland. Our hits – Let's Fish and Fishing Clash have millions of players worldwide, beating records of popularity in the App Store and Google Play. Our newest products are gaining more and more fans, and we still have a lot of exciting ideas in store for our players!

We've got our heads full of new ideas, but we lack people who would help us implement them. So, it's time for you to step in and join us to build a great company as an Customer Service Quality Assurance Specialist

 

We are looking for:

Customer Service Quality Assurance Specialist
Workplace: Wrocław or Remote

The person in this position will be responsible for:

  • Assessment of support agents' responses in terms of content;
  • Monitoring and analyzing KPIs (of the team and individual);
  • Providing feedback to employees (related to quality, indicating areas for improvement, determining what is correct and what we can do better);
  • Building a strategy to improve the quality of customer service;
  • Assistance in training new customer service agents;
  • Providing coaching and training sessions to develop customer service employees' skills;
  • Supporting leaders in their day-to-day work.

REQUIREMENTS:

  • At least 2 years of experience in a similar position;
  • Knowledge of customer service techniques;
  • High communication skills (written and spoken);
  • Very good command of the English language;
  • Good analytical skills;
  • Good planning and organizational skills;
  • Independence. 

GREAT ENVIRONMENT

  • Direct impact on the final product
    and business direction.
  • Autonomy mode and freedom
    of making partnership decisions.
  • A friendly and mature
    working atmosphere.

PERSONAL DEVELOPMENT

  • Safe environment and setting that
    boost your EXP points and skills.
  • Communities of practice and educational books of your choice.
  • Conferences and themed events.
 

COMFORT

  • Working hardware matters
    – win or mac – take your pick.
  • Attractive remuneration based
    on experience and skills.
  • Easy accessible modern
    office in the center of Wrocław.

CARE

  • Private medical care, a life insurance
    program and a Multisport card.
  • Free lunch days, fresh fruits,
    refreshments in the office.
  • Assistance in relocation for you and your family and a relocation package.

 

 

 

 

 

 

Our high scores:

  • 30 million users worldwide every month.
  • 280 million game downloads.
  • One of the TOP 3 best earning companies
    listed in Polish GameDev.
  • Our brightest star – Fishing Clash – is among
    the 70 highest paid apps on Google Play.
  • 8 various gaming projects (form hobby
    to casual feminine games) under simultaneous
    development.
  • 2 game studios in Wrocław and Warsaw.
  • Consolidated revenue amounted
    to PLN 241 million last year.
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