Service Lead
Miejsce pracy: Lublin / Warsaw

Predica is a place where you will never get bored or stand still. If you are looking for repeatable work 'nine-to-five', corporate atmosphere or individual work, it is not with us. Interesting people, innovative approach to IT projects, flexible work models - this is what distinguishes us. 

We are currently looking for a person for the position 'Service Lead'. If you are ambitious and ready for challenges, join our team!

  • Support and act as a backup of Service Delivery Owner,
  • Building a long-term relationship with customers,
  • Accountable for end-to-end cooperation with our key customers, especially for managed service offering,
  • Act as a link between end-users and higher-level support,
  • Collaborate with other professionals to maintain standards and functionality,
  • Manage team performance (Team Members availability and allocation, perform evaluation 1:1s with Team Members),
  • Develop Team Members to full potential (identify, set, communicate and track individual objectives and goals to Team Members, take escalations, solve conflicts and issues),
  • Identify needs for hiring, firing, education, and certification,
  • Make work interesting and fun (help organize team integrations, provide recognition and verbal feedback),
  • Collaboration with other Team Leaders,
  • Help in defining and improving our multinational daily work approach.

Experience & Abilities:

  • Min. 3+ years' experience as an IT coordinator or similar role,
  • Min. 3+ years' experience in customer-facing roles,
  • Min. 2+ years' experience in working with service delivery,
  • Hands-on experience with end-user support,
  • Wide but not necessarily very deep understanding (from previous more technical roles) of IT concepts: servers, networking, databases,
  • Experience with Microsoft technologies (Azure, Office365, .NET, SQL, SharePoint) not a must, but very helpful,
  • People management skills,
  • Profound knowledge of Excel and strong analytical abilities,
  • Ability to translate objectives into measurable KPIs,
  • Ability to manage own time efficiently, ability to prioritize and communicate efficiently potential risks, blockers to respective stakeholders,
  • Ability to make decisions and solve issues proactively,
  • Fluent English.

    Traits We are Seeking:
  • Extreme ownership,
  • Self-managed, executor, highly organized, and able to prioritize,
  • Not afraid of challenges,
  • Challenger attitude not accepting status-quo,
  • Curiously investigate everything – the ability to solve problems analytically, creatively and collaboratively,
  • Good presentation and communication skills,
  • Being honest, transparent and keep promises,
  • Commitment to step out of comfort zone,
  • Willingness to learn new (IT) technologies and work on improving soft and hard skills,
  • Willingness get your hands dirty! In Predica "Everyone Delivers".
  • 8k PLN self-development budget for training, international conferences, university courses,  
  • Quarterly financial bonuses,  
  • Travel insurance, subsistence allowance, additional benefit with longer involvement abroad (up to 20% of salary) 
  • Hardware budget, 
  • All necessary licenses and tools for performing work, 
  • Co-financing of Multisport Card,  
  • Co-financing of Medical Care, 
  • Co-financing of additional group insurance, 
  • International projects for various market sectors/verticals, 
  • Clear, quantitative conditions for position promotion and a career path, 
  • Authorized certifications have done on a regular basis.

The administrator of the job candidates' data is Predica Consulting Services sp. z o.o. sp.k. with headquarters in Warsaw, 02-386 at ul. Altowa 2. We process your data for the needs of the current recruitment process, the basis for processing are activities aimed at concluding a contract, in accordance with art. 6 par. 1 lit. b) Regulations on the protection of personal data (hereinafter: RODO). Data is stored until the recruitment process is completed. In addition, you can agree to the processing of your data in recruitment processes carried out in the future. The basis for processing is your consent, in accordance with art. 6 par. 1 lit. a) RODO. Your consent may be revoked at any time. The data will be processed until you withdraw your consent. Providing personal data is voluntary, but necessary to conduct the recruitment process. You have the right to request access to your personal data, rectification, deletion, processing restrictions and their transfer. You have the right to lodge a complaint with the supervisory body, object to the processing of data and withdraw your consent at any time without affecting the lawfulness of the processing which was carried out on the basis of consent before its withdrawal. In matters relating to the processing of your personal data, you can contact us by mail or email at By clicking the "apply" button, you agree to the processing of your personal data by Predica Consulting Services sp. z o.o. sp.k.