Service Delivery Owner
Workplace: Warsaw/Lublin

Predica is IT consulting company that helps companies around the world to boost IT systems for better safety and productivity with implementing award-winning Microsoft technologies. Currently, we are looking for Service Delivery Project Manager.

If you are ambitious and ready for challenges, join our team.

JOB RESPONSIBILITIES

Customer service management, quality, profitability:

  • Responsible for successful Service execution in owned contracts,
  • Direct management for service teams comprising of Service Leads and Service Members,
  • Ensuring customer satisfaction and act as a Trusted Advisor,
  • Proactive monitoring of service performance and prevention,
  • Acting as escalation point for designated service portfolio,
  • Designs the service delivery to be both in line with Predica standards and customers expectation,
  • Architects service transition projects,
  • Responsible for delivering the services in line with their budget,
  • Responsible for service renewals, working on contract extensions.

Business development:

  • Presales and sales activities for support and managed service contracts for new & existing customers,
  • Prepare proposals together with Consulting Unit,
  • Contract pricing, negotiations.
REQUIREMENTS
  • Min. 5+ years' experience in IT service/support type of role (preferably applications built on Microsoft stack),
  • Min. 5+ years' experience in customer facing roles (including leadership level, preferable with strict connection to sales),
  • Min. 2+ years' experience in working with service delivery, also as and escalation point,
  • Previous, meaningful hands-on experience with application support and development (roles: developer, business analyst, support consultant),
  • Wide but not necessarily very deep understanding (from previous more technical roles) of IT concepts: servers, networking, databases,
  • Experience with Microsoft technologies (Azure, Office365, .NET, SQL, SharePoint) not a must, but very helpful,
  • Sales experience (solution proposals, presentations, contract renewal/SLA negotiations),
  • Profound knowledge of Excel and strong analytical abilities,
  • Ability to translate objectives into measurable KPIs,
  • Ability to manage own time efficiently, ability to prioritize and communicate efficiently potential risks, blockers to respective stakeholders,
  • Ability to make decisions and solve issues proactively,
  • Fluent English.
WE OFFER
  • 8k PLN self-development budget for training, international conferences, university courses,
  • Quarterly financial bonuses,
  • Travel insurance, subsistence allowance, additional benefit with longer involvement abroad (up to 20% of salary),
  • Hardware budget,
  • All necessary licenses and tools for performing work,
  • Co-financing of Multisport Card,
  • Co-financing of Medical Care,
  • Co-financing of additional group insurance,
  • International projects for various market sectors/verticals,
  • Clear, quantitative conditions for position promotion and a career path,
  • Authorized certifications have done on a regular basis,
  • Flexible working hours including remote work.
APPLY

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