Application Service Delivery Owner
Workplace:

Predica Sp. z o. o. is an IT consulting company that helps companies around the world to boost IT systems for better safety and productivity with implementing award-winning Microsoft technologies.

Currently, we are looking for a Business Analyst/Technical or Service Delivery Project ManagerIf you are ambitious and ready for challenges, join our team.

 

JOB RESPONSIBILITIES

Project:

  • Work with the Customer on establishing requirements deployment and user acceptance tests,
  • Scoping projects with the Service Deliver Owner,
  • Lead projects to meet defined quality and hour budget,
  • Manage development and deployment of the project,
  • Oversee project obstacles and issues and address them accordingly.

Service Delivery:

  • Support and act as backup of Service Delivery Owner,
  • Building long-term relationship with customers,
  • Accountable for end-to-end cooperation with our key customers, especially for managed service offering,
  • Participate in adjusting our Managed Services offering and improvement of existing contracts - to allow our customers to focus on what they're doing best.
REQUIREMENTS

Experience & Abilities:

  • Min. 5+ years' experience in IT service/support type of role (preferably applications built on Microsoft stack),
  • Min. 5+ years' experience in customer facing roles (including leadership level),
  • Min. 2+ years' experience in working with service delivery,
  • Previous (not longer than 5 years ago) hands-on experience with application support and development (roles: developer, business analyst, support consultant),
  • Wide but not necessarily very deep understanding (from previous more technical roles) of IT concepts: servers, networking, databases,
  • Experience with Microsoft technologies (Azure, Office 365, .NET, SQL, SharePoint) not a must, but very helpful,
  • Sales experience (solution proposals, presentations, contract renewal/SLA negotiations) not required but highly helpful,
  • People management skills not required, but helpful,
  • Profound knowledge of Excel and strong analytical abilities,
  • Ability to translate objectives into measurable KPIs,
  • Ability to manage own time efficiently, ability to prioritize and communicate efficiently potential risks, blockers to respective stakeholders,
  • Ability to make decisions and solve issues proactively,
  • Fluent English.

Traits We are Seeking:

  • Extreme ownership,
  • Self-managed, executor, highly organized, and able to prioritize,
  • Not afraid of challenges,
  • Challenger attitude not accepting status-quo,
  • Curiously investigate everything – ability to solve problems analytically, creatively and collaboratively,
  • Good presentation and communication skills,
  • Being honest, transparent and keep promises,
  • Commitment to step out of comfort zone,
  • Willingness to learn new (IT) technologies and work on improving soft and hard skills
  • Willingness get your hands dirty! In Predica "Everyone Delivers."
WE OFFER
  • 8k PLN self-development budget for training, international conferences, university courses,
  • Quarterly financial bonuses based on realized project net profits (even up to 85% of base salary),
  • Globetrotter bonus (when spending a certain amount of project time abroad),
  • Multisport Card (we pay 50%),
  • Medical Care (we pay 50%),
  • Authorized certifications done on a regular basis,
  • Clear, quantitative conditions for position promotion and a career path,
  • Able to work in any of our multiple locations or remotely.
APPLY

The administrator of the job candidates' data is Predica Consulting Services sp. z o.o. sp.k. with headquarters in Warsaw, 02-386 at ul. Altowa 2.We process your data for the needs of the current recruitment process, the basis for processing are activities aimed at concluding a contract, in accordance with art. 6 par. 1 lit. b) Regulations on the protection of personal data (hereinafter: RODO). Data is stored until the recruitment process is completed.In addition, you can agree to the processing of your data in recruitment processes carried out in the future. The basis for processing is your consent, in accordance with art. 6 par. 1 lit. a) RODO. Your consent may be revoked at any time. The data will be processed until you withdraw your consent.Providing personal data is voluntary, but necessary to conduct the recruitment process. You have the right to request access to your personal data, rectification, deletion, processing restrictions and their transfer. You have the right to lodge a complaint with the supervisory body, object to the processing of data and withdraw your consent at any time without affecting the lawfulness of the processing which was carried out on the basis of consent before its withdrawal.In matters relating to the processing of your personal data, you can contact us by mail or email at joinus@predica.pl. By clicking the "apply" button, you agree to the processing of your personal data by Predica Consulting Services sp. z o.o. sp.k.