Head of Managed Services
Workplace:

Predica is an IT consulting company that helps companies around the world to boost IT systems for better safety and productivity with implementing award-winning Microsoft technologies. 

Currently, we are looking for a Head of Managed Services to take full P&L accountability for the entire Managed Services unit in Predica – not only maintaining what is but also growing (~50% YoY in the next 2 years). 

JOB RESPONSIBILITIES

Project 

  • Work with the Customer on establishing requirements deployment and user acceptance tests,
  • Scoping projects with the Service Delivery Owner,
  • Lead projects to meet defined quality and hour budget,
  • Manage development and deployment of the project,
  • Oversee project obstacles and issues and address them accordingly.

Service Delivery 

  • Support and act as a backup of Service Delivery Owner,
  • Building a long-term relationship with customers,
  • Accountable for end-to-end cooperation with our key customers, especially for managed service offering,
  • Participate in adjusting our Managed Services offering and improvement of existing contracts - to allow our customers to focus on what they're doing best.
REQUIREMENTS

Must have: 

  • Fluent in English – able to succinctly articulate thoughts in speaking and writing, 
  • Min. 5 years’ experience in IT,
  • At least some experience with any of Microsoft technologies,
  • First 3 months must be spent at least 70% in Warsaw, later it can be changed to 20%, remaining time remote work is OK (but in EMEA timezones) or work at a customer site. Polish language NOT required,
  • Experience in building, growing and managing a team(s) of at least 15 technical people (hire/fire, appraisal, promotion, development),
  • Proven track record in selling and managing professional services contracts, specifically in support/services contracts,
  • ITSM/ITIL process implementation track record in organizations of at least 100+ technical(IT) people. 

Nice to have: 

  • ServiceNow experience,
  • ITIL certification (the higher the better),
  • SCRUM certification,
  • Experience in large (1000 hrs+) Microsoft technology projects,
  • Employment with a managed service provider,
  • Employment in a high-speed growth company (30%+ YoY) with contributions to this growth.

Traits We are Seeking:

  • Extreme ownership,
  • Self-managed, executor, highly organized, and able to prioritize,
  • Not afraid of challenges,
  • Challenger attitude not accepting status-quo,
  • Curiously investigate everything – an ability to solve problems analytically, creatively and collaboratively,
  • Good presentation and communication skills,
  • Being honest, transparent and keep promises,
  • Commitment to step out of comfort zone,
  • Willingness to learn new (IT) technologies and work on improving soft and hard skills,
  • Willingness get your hands dirty! In Predica "Everyone Delivers".
WE OFFER
  • 8k PLN self-development budget for training, international conferences, university courses,
  • Quarterly financial bonuses,
  • Globetrotter bonus (when spending a certain amount of project time abroad),
  • Clear, quantitative conditions for position promotion and a career path,
  • A possibility of remote work.
APPLY

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