Service Delivery Owner / EMEA

Predica is an IT consulting company that helps companies around the world to boost IT systems for better safety and productivity by implementing award-winning Microsoft technologies. 

Currently, we are looking for a Business Analyst/Technical or Service Delivery Project Manager. 

If you are ambitious and ready for challenges, join our team. 



  • Work with the Customer on establishing requirements deployment and user acceptance tests,
  • Scoping projects with the Service Delivery Owner,
  • Lead projects to meet defined quality and hour budget,
  • Manage the development and deployment of the project,
  • Oversee project obstacles and issues and address them accordingly. 

Service Delivery 

  • Support and act as a backup of Service Delivery Owner,
  • Building a long-term relationship with customers,
  • Accountable for end-to-end cooperation with our key customers, especially for managed service offering,
  • Participate in adjusting our Managed Services offering and improvement of existing contracts - to allow our customers to focus on what they're doing best.

Experience & Abilities 

  • Min. 5+ years' experience in IT project management type of role (preferably Security/Cloud/Windows Infra Projects),
  • Min. 5+ years' experience in customer-facing roles (including leadership level),
  • Min. 2+ years' experience in working with service delivery,
  • Experience in analysis and establishing requirements,
  • Profound knowledge of Excel and strong analytical abilities,
  • Ability to translate objectives into measurable KPIs,
  • Ability to manage own time efficiently, ability to prioritize and communicate efficiently potential risks, blockers to respective stakeholders,
  • Ability to make decisions and solve issues proactively,
  • Advanced English.


Traits We are Seeking  

  • Extreme ownership,
  • Self-managed, executor, highly organized, and able to prioritize,
  • Not afraid of challenges,
  • Challenger attitude not accepting status-quo,
  • Curiously investigate everything – an ability to solve problems analytically, creatively and collaboratively,
  • Good presentation and communication skills,
  • Being honest, transparent and keep promises,
  • Commitment to step out of comfort zone,
  • Willingness to learn new (IT) technologies and work on improving soft and hard skills,
  • Willingness get your hands dirty! In Predica "Everyone Delivers".
  • 8k PLN self-development budget for training, international conferences, university courses,
  • Clear, quantitative conditions for position promotion and a career path,
  • 100% remote work,
  • Quarterly financial bonuses,
  • Authorized certifications done on regular basis,
  • Mentoring program run by Microsoft Most Valuable Professionals.

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