IT Operations Manager (Warsaw, Lublin)

Predica is a place where you will never get bored or stand still. If you are looking for repeatable work 'nine-to-five', corporate atmosphere or individual work, it is not with us. Interesting people, innovative approach to IT projects, flexible work models - this is what distinguishes us. Our why is simple: accelerate the transition to self-managed organizations. 

We transform organizations through relevant technology and we deliver projects on Microsoft technology. 

Predica is an international IT consulting company that helps companies around the world to boost IT systems for better safety and productivity by implementing award-winning Microsoft technologies. We live and breathe delivering solutions for our customers. We are a highly-skilled and passionate team of 130+ experts, recognized in 12 categories as Microsoft Partner. 


The IT Operations Manager will work closely with other directors of the business in order to offer a world-class service for our clients. Being a strategic role you will work closely with our CIO across service strategy, service design, service transition, service operation, and continuous service improvement. In return, you will be part of playing a significant role in shaping and changing a forward-thinking business that invests in its staff.  

  • Manage, support and develop the support staff to deliver outstanding customer focused support; prioritize and allocate work across teams,
  • Supervise, hire, train, and develop a team of employees including help desk, desktop support, and cross-technology specialists,
  • Provide expertise in areas of Office365, Azure, SaaS applications fixes, troubleshooting, deployments, hardware troubleshooting & support and an overall understanding of the operational demands for technology and the impact the level of support plays on the operations,
  • Provide resolution to escalated issues for all service requests across the enterprise,
  • Monitor and measure response times, processes, setup requests, on-call schedules, Service Level Agreements, and oversee user groups that provide feedback to the operations of the Help Desk and Desktop support areas,
  • Complete research on new computer hardware and complete the procurement process by soliciting bids and choosing the best option, within an established budget,
  • Ensure organization high availability managing user access and licenses using office 365 suite,
  • Perform other duties as assigned. 

Experience & Abilities 

  • 3-5+ years of experience in operations/project management and implementation 
  • Understanding of:
    •  Microsoft Windows
    •  Microsoft Office (especially Excel) 
    •  Freshdesk or other ticket management system
  • Hands on experience with:
    • Azure, Azure AD, Azure IaaS 
    • SaaS applications 
    • Office 365 (SharePoint Online, Dynamics CRM 365, Yammer, Office Apps) 
    • Exchange 
    • Azure Identity Protection 
  • Experience in analysis and establishing requirements,
  • Profound knowledge of Excel and strong analytical abilities,
  • Ability to translate objectives into measurable KPIs,
  • Ability to management own time efficiently, ability to prioritize and communicate efficiently potential risks, blockers to respective stakeholders, 
  • Ability to make decisions and solve issues proactively,
  • Advanced English.


Traits We are Seeking  

  • Extreme ownership,
  • Self-managed, executor, highly organized, and able to prioritize,
  • Not afraid of challenges,
  • Challenger attitude not accepting status-quo,
  • Curiously investigate everything – an ability to solve problems analytically, creatively and collaboratively,
  • Good presentation and communication skills,
  • Being honest, transparent and keep promises,
  • Commitment to step out of comfort zone,
  • Willingness to learn new (IT) technologies and work on improving soft and hard skills,
  • Willingness get your hands dirty! In Predica "Everyone Delivers".
  • 8k PLN self-development budget for training, international conferences, university courses,
  • Clear, quantitative conditions for position promotion and a career path,
  • Multisport Card (we pay 50%),
  • Medical Care (we pay 50%),
  • Quarterly financial bonuses,
  • Great team that is helpful and willing to share their experience and knowledge.

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