SAP CoE FICO Support

Miejsce pracy: Warszawa
Region: mazowieckie

Opis stanowiska

Main Objective:

In the role of FICO support  within the SAP CoE part of the Information Technology Organization, reporting to the SAP CoE Finance Lead you will be the responsible to support and deliver the appropriate SAP solution for your areas of expertise, being also the “go to” person within their region for first level support.

Key Responsibilities:

  • Daily system monitoring, covering different areas like Jobs, interfaces
  • Responsible to deal with users requests, either functional incidences, enhancements or operational changes; using the appropriate ticketing systems
  • Coverage for  other colleagues support areas when applicable
  • Provide process and system oriented knowledge support
  • Provide support and assistance in developing new requirements for SAP improvements and enhancements, keeping the appropriate level of governance
  • Capture and anticipate new Global and/or Local Business requirements
  • Lead Key users and Local Process Owners to achieve their objectives by providing support in SAP as top priority
  • Lead review meeting(s) with the Local Process Owner(s) to ensure regular communication and ensure the alignment/approval of requirements and documentation
  • Support the Execution of projects and changes in the site
  • Work with Business Facing teams to improve processes through the use of SAP capabilities
  • Maintain knowledge on product direction and future offerings of SAP
  • Coordinate activities and share knowledge with counterparts in same and other regions
  • Work with 2nd level support for troubleshooting, escalation and resolution
  • Assist 2nd Level support Application Maintenance being the link with users
  • Identify the change management projects with the Key Users and Local process Owners
  • Lead implementation and SAP configuration of the recommended solution, keeping the Core solution
  • Participation on SAP projects implementations when appropriate


Key competencies and qualifications:

  • Bachelor’s degree in Business, Information Systems, or equivalent
  • SAP certification for the appropriate modules
  • Min. 5 years experience implementing and/or supporting SAP projects and installations, working on the appropriate modules
  • Proficient in SAP ERP management, with knowledge in current release ECC 6.0
  • Knowledge of VIM Opentext tool
  • In-depth experience both in support and project implementations
  • Project management expertise (PMI certification) is a plus
  • Knowledge on data conversion tools
  • Deep understanding of business and technical processes
  • English fluency, other languages appreciated
  • Experience in Mass Market/Cosmetics business is a plus
  • Some travel in the Eastern Europe area is expected, and occasionally to other locations.



Coty is one of the world’s largest beauty companies with approximately $9 billion in pro forma revenue, 20,000 colleagues globally and products sold in over 150 countries. A disruptive challenger in the Beauty industry with a purpose to celebrate and liberate the diversity of its consumers’ beauty.


Coty’s strong entrepreneurial heritage has created an iconic portfolio of over 77 leading beauty brands. A sample of our portfolio includes makeup brands MaxFactor, Rimmel & Bourjois. Fragrance brands Gucci, Marc Jacobs & Calvin Klein. Hair and nail brands from Wella to OPI - and not forgetting the everyday must have of ghd. 


We are a company in transformation, determined to transform our industry - which really needs it. We’re a global start-up with big ambitions. It’s an exciting time to be here with great
brands & great people.


Coty and its brands are committed to a range of social causes,
as well as seeking to minimize its impact on the environment. 


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At Coty, we embrace Diversity. We are

committed to equal employment opportunity

regardless of race, color, ancestry, religion,

gender, national origin, sexual orientation, age,

citizenship, marital status, disability